paki11 Privacy Policy

1. Introduction

paki11 ("paki11", "we", "us", "our") operates the online gaming and sports betting platform accessible at paki11.app ("Platform"). This Privacy Policy describes how paki11 collects, processes, stores, and protects personal data provided by or generated by users ("you", "your") of the Platform.

By registering an account or using any part of paki11, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use paki11.

This Policy applies to all users of paki11 regardless of their location, including players based in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and other cities across Pakistan, as well as any users accessing the Platform from outside Pakistan where permitted.

2. Personal Data We Collect

paki11 collects personal data through several means — directly from you at the point of registration and account use, automatically through your interaction with the Platform, and from third parties where necessary for identity verification and payment processing.

Data you provide directly:

• Full name and date of birth (for age and identity verification);
• Pakistani mobile number used as your primary account identifier and for OTP delivery;
• Email address (where provided for account communications);
• Identity documentation such as your Computerised National Identity Card (CNIC) number and a copy of your CNIC, provided during KYC verification;
• Payment information, including mobile wallet identifiers (JazzCash, Easypaisa), bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), card details (Visa/Mastercard), and cryptocurrency wallet addresses (USDT TRC20) — as required for deposit and withdrawal processing;
• Account preferences, responsible gaming settings (such as deposit limits and self-exclusion elections), and correspondence with paki11 support.

Data collected automatically:

• Device information including device type, operating system, browser type, and device identifiers;
• IP address and approximate geolocation derived from IP;
• Session data including pages visited, time on page, features used, and in-game activity;
• Transaction logs including deposit amounts, withdrawal requests, bet history, and game results;
• Cookies and similar tracking technologies as described in Section 6.

Data from third parties:

• Identity verification results from KYC service providers;
• Payment confirmation and fraud screening data from payment processors;
• Fraud and risk signals from third-party compliance and security providers.

3. How We Use Your Personal Data

paki11 uses collected personal data for the following purposes:

• Account management: Creating, maintaining, and securing your paki11 account; enabling paki11 login and OTP verification; processing password resets and account changes.
• Identity and age verification: Confirming that you meet the minimum age requirement of 18 years; verifying your identity as required by applicable regulations; processing KYC documentation.
• Service delivery: Processing deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard, and USDT TRC20; settling bets and casino game outcomes; delivering bonuses and promotional credits.
• Fraud prevention and compliance: Detecting and preventing fraudulent activity, money laundering, and abuse of the Platform; complying with applicable anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Responsible gaming: Monitoring account activity to identify signs of problem gambling; enabling and enforcing deposit limits, session reminders, and self-exclusion elections; contacting users where responsible gaming concerns arise.
• Communications: Sending transactional notifications (deposit confirmations, withdrawal updates, OTP codes); responding to customer support inquiries; delivering promotional communications where you have consented.
• Platform improvement: Analysing usage patterns to improve Platform performance, game selection, payment flows, and user experience.
• Legal compliance: Retaining records as required by applicable laws; responding to lawful requests from regulatory or law enforcement authorities.

4. Legal Basis for Processing

paki11 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between paki11 and you, including account creation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and responses to lawful authority requests.
• Legitimate interests: Processing necessary for paki11's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where such interests do not override your fundamental rights.
• Consent: Processing based on your explicit consent, including the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Personal Data

paki11 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly as necessary for the purposes described in this Policy:

• Payment service providers: JazzCash, Easypaisa, and partnered banking institutions (HBL, UBL, Meezan Bank, Bank Alfalah) and card scheme processors (Visa/Mastercard) require transaction data to process deposits and withdrawals. Cryptocurrency transactions may involve blockchain analytics providers for compliance screening.
• Identity verification providers: Third-party KYC service providers who process CNIC data and other identity documentation on our behalf under strict data processing agreements.
• Game providers: paki11 sources games from third-party studios. These providers may receive limited session data (such as player ID and bet amounts) necessary to deliver game functionality. They do not receive your full identity information.
• IT infrastructure and security providers: Cloud hosting, platform maintenance, fraud detection, and cybersecurity service providers who process data strictly under contractual obligations to paki11.
• Regulatory and law enforcement authorities: Where required by law, court order, or a competent regulatory or governmental authority, paki11 may disclose personal data. paki11 will challenge overly broad requests where legally permissible.
• Business transfers: In the event of a merger, acquisition, or sale of paki11 assets, user data may be transferred to the acquiring entity subject to equivalent privacy protections.

6. Cookies & Tracking Technologies

paki11 uses cookies and similar technologies (local storage, session tokens) to operate the Platform, maintain your login session, remember your preferences, and analyse usage patterns. Cookies fall into the following categories:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to paki11. These cannot be disabled without breaking Platform functionality.
• Functional cookies: Store your preferences (e.g., language, display settings) to personalise your paki11 experience across sessions.
• Analytics cookies: Collect aggregated, anonymised data about how users navigate the Platform to help paki11 identify areas for improvement. These are only set with your consent.

You can manage cookie preferences through your browser settings. Blocking all cookies will impair your ability to use paki11, as session authentication requires cookies to function. paki11 does not use third-party advertising cookies or sell data derived from cookies to advertising networks.

7. Data Retention

paki11 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory obligations. Specific retention periods include:

• Account data (registration details, KYC documentation): retained for the duration of the account relationship plus a minimum of five (5) years following account closure, as required by AML regulations.
• Transaction records (deposit and withdrawal history, bet records): retained for a minimum of five (5) years from the date of the transaction.
• Customer support correspondence: retained for three (3) years from the date of the most recent communication.
• Session and device logs: retained for twelve (12) months for security and fraud monitoring purposes.

Following the applicable retention period, data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

8. Data Security

paki11 implements technical and organisational security measures appropriate to the risk involved in processing your personal data. These measures include:

• HTTPS encryption for all data transmitted between your browser or device and paki11's servers;
• Encryption of sensitive data at rest, including identity documents and payment credentials;
• Access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability testing of Platform infrastructure;
• OTP-based two-step verification to protect paki11 accounts from unauthorised access.

No security measure is infallible. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, paki11 will notify affected users and relevant authorities as required by applicable law, without undue delay.

9. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal data held by paki11:

• Right of access: You may request a copy of the personal data paki11 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where paki11 no longer has a legitimate legal basis to retain it. Note that certain data must be retained to comply with AML and KYC obligations and cannot be deleted on request.
• Right to restriction: You may request that paki11 restricts processing of your data in certain circumstances, such as where you contest its accuracy.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests. paki11 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact paki11 at: [email protected]. paki11 will respond within thirty (30) days. Identity verification may be required before processing certain requests.

10. Children's Privacy

paki11 is strictly an adult platform intended for users aged 18 and above. paki11 does not knowingly collect personal data from individuals under 18 years of age. If paki11 becomes aware that personal data has been collected from a person under 18, that data will be deleted and the associated account closed immediately. If you believe that a minor has registered on paki11, please notify us immediately at [email protected].

11. International Data Transfers

paki11 operates with infrastructure and service providers that may be located outside of Pakistan. Where personal data is transferred to jurisdictions that may not provide an equivalent level of data protection, paki11 implements appropriate safeguards — including contractual data processing agreements with standard data protection clauses — to ensure that your data remains protected in accordance with the standards described in this Policy.

12. Changes to This Privacy Policy

paki11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform functionality. Where changes are material, paki11 will post a prominent notice on the Platform and, where practicable, notify registered users via their registered mobile number. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision. Your continued use of paki11 following the effective date of any update constitutes acceptance of the revised Policy.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by paki11, please contact our privacy team:

Email: [email protected]

paki11 aims to respond to all privacy-related inquiries within ten (10) business days. Where your query relates to a formal rights request, we will acknowledge receipt within five (5) business days and provide a substantive response within thirty (30) days.